1. Cancelling a Service
You can stop or delete your pay-as-you-go services from the panel at any time. Accrual for a resource stops the moment you delete it; usage incurred up to that moment is billed. If you want your account closed entirely, you can request it through the channels on the Contact page.
2. Right of Withdrawal
For services performed instantly in an electronic environment, the right of withdrawal may be exercised before performance of the service begins. Once the service has been used, the fee for the period used is not refunded. For a service that has not been used and whose performance has not begun, you can submit a withdrawal request through the procedure below.
3. Refund Procedure
A refund request is submitted in writing to our e-mail address shown at the foot of the page, stating your account details and the amount concerned. Approved refunds are made through the original payment method, within the processing times of the relevant bank or payment institution.
4. Service Credits
Service credits defined under the Service Level Agreement (SLA) for periods that fall below the monthly uptime target are not a monetary refund; they are a credit offset against the following billing period. The tiers and the claim procedure are set out on the Service Level Agreement page.